General
Most of our work is customized to each client’s needs. As a result, fees become non‑refundable once work has commenced unless otherwise specified in a signed Statement of Work (SOW).
Deposits
- Project deposits paid at signing reserve production time and are non‑refundable after kickoff.
- If Universal Core Solutions cancels a project before delivering any milestone, a pro‑rated refund will be issued for unearned fees.
Client Cancellations
- Cancellation requests must be submitted in writing to your project contact or coremedical1199@gmail.com.
- All work completed up to the cancellation date will be invoiced and payable.
- Source files or interim deliverables may be provided upon settlement of due invoices.
Retainers & Subscriptions
- Monthly marketing or maintenance retainers can be cancelled with 30 days’ written notice prior to the next billing cycle.
- Work already completed in the current period remains payable.
Change Requests & Scope
- New requirements outside the agreed scope may affect cost and schedule and will be documented via change orders.
- Change orders must be approved in writing before work proceeds.
Contact
For any refund or cancellation questions, email coremedical1199@gmail.com or call (305)-4521 581.